FIRSTOUCH develops solutions that can transform a chaotic and unorganized public space to more manageable facility with enhanced user experience. Solutions like Way Finding systems , Qeue Management systems , Visitor Management systems simplify and digitize regular tasks like appointment bookings , visitor entry logs , check in process etc. Experience FIRSTOUCH for a fully customized and hassle free solutions.
VISITOR MANAGEMENT and ACCESS SYSTEMS
VMS systems automate check in process and prove to be a great way to record visitor entry and visitor profile . No need for Entry Registers. SMS confirmation from host for visitor entry. Combined with Employee access and attendance. Visitor logs and photographs . The VMS system works effortlessly with the indigenously developed AAGMAN visitor management portal.
FEEDBACK MANAGEMENT
Feedback Management solutions allow customers to record real-time feedback using a self service kiosk. With a feedback system installed at any facility, the management can increase the understanding of how clients perceive products and this adds to their customer learning.
Feedback Solution helps in the following ways :
- Get real time customer feedback
- Decrease resolution TAT
- Enhance customer engagement
- Reach out to customers , Create Customer empathy
- Improve customer loyalty
WAY FINDING SYSTEMS
Finding your way around large facilities can sometimes be a big challenge . Way finding solutions are used to assist customers navigate in large facilities like malls , airports , hospitals etc. It is a digital and interactive mapping system that gives users information and intuitive paths to reach their destinations. Through a complex system of mapping, the software is able to show users the ideal path to reach their destination.
QUEUE MANAGEMENT SYSTEM
QMS solution manages large queues efficiently and makes the entire experience satisfactory . The QMS Solution helps generate counter no , visitors attended , timing etc.
Key benefits
- Faster customer throughput for increased sales and profitability
- Improved associate productivity and operational efficiencies
- Minimized customer waiting times
- Increased customer satisfaction
- Higher customer retention rates
- More informative and engaging waiting time
Places like , doctors clinics , schools, transport junctions like bus or train booking counters , government offices , utility payment centers etc can use our services to reduce manpower and manage crowd without human interface.
